Frequently Asked Questions
This FAQ page gives answers to some commonly asked questions.
If your question is not answered here, you are welcome to
contact
us with your query.
Download questions
How to order
Trouble-shooting
I would like to try the software, how can I download it?
Click here
to go to the download page.
I have completed the download, but I don't find the file on my system. Do I
have to download again?
If you downloaded the file correctly you can find it back using the Windows
"Search" function. To do this, just click on the Windows "Start" button and
choose "Search" ... "Files and Folders..."
Type "fpf11.exe" (this is the name of the file) and hit "Search now". If the
file is on your system its location will show up in the list.
How can I order your program?
Just go here to access the order page. Instructions are on the screen.
All creditcards, checks, wire and Paypal are accepted.
I would like to try out the software before I decide to buy it.
You can download the software for a free 30 day trial.
If you want to keep using the program beyond the 30 day trial, you can order a license key.
The password is normally sent out within 48 hours upon receipt of your order.
Do you offer a money back guarantee?
There is no money back guarantee. Instead we offer a free 30 trial download, so
you can try it and decide if the program suits your needs. This avoids unnecessary costs and trouble.
I installed the program, but I get a runtime error when I try to use it ?
Go to the
installation page and try step 3.
I have been using your program for a while, but now it asks for a password and
I cannot access my data anymore.
This means your free trial is expired. You are welcome to order a license key.
If your question was not answered here, please
contact
us.
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