This FAQ page gives answers to some commonly asked questions.
If your question is not answered here, you are welcome to contact us with your query.

General questions
Download questions
Installation
How to order
Trouble-shooting

I like your program, but I don't know how to interpret the charts.
In the Recommended reading section you can find a few good books that will get you started.
For more advanced courses and free email lists where you can meet others involved in Four Pillars, Feng Shui, Nine Star Ki or I Ching... see our links page on this site.

Why the software doesn't give an automated reading, like some Western astrology programs do?
A good Four Pillars reading can only be done manually, it is an art. Four Pillars cannot be reduced to a systematic computerised interpretation, there are too many factors to consider. The same is true for Feng Shui and Nine Star Ki.
It is not a good idea..

Will there be an upgrade of the software in the future?
All your suggestions for improving the program are welcome. Please subscribe to the free newsletter if you want to be notified when a new version is available.

I would like to try the software, how can I download it?
Click here to go to the special download page.

I have completed the download, but I don't find the file on my system. Do I have to download again?
If you downloaded the file correctly you can find it back using the Windows "Search" function. To do this, just click on the Windows "Start" button and choose "Search" ... "Files and Folders..."
Type "fpfs42.exe" (this is the name of the file) and hit "Search now". If the file is on your system its location will show up in the list.

I have downloaded your program, but I cannot unzip it. What is the problem?
You don't need any zip program to install the software. Please follow the instructions on this page

Can I order a CD-rom with the software?
We stopped offering a CD-rom , because it is an unnecessary expense.
Moreover, a CD always goes out of date and becomes unusable when a new upgrade version is released.
If you want a backup CD, you can always burn the download version on a CD.

Is there a Mac version?
No, but we do have some customers who run it succesfully on a Mac with Virtual PC.
We cannot guarantee proper functioning on a Mac however.
So always try before you buy.
If the 30 day trial version works properly, then it should be OK.

I have two computers, a home PC and a laptop.
If I buy your software, can I get a free second password for my laptop ?
We do no longer give free second passwords, because this is too complicated to keep track of.
So if you want to use our program on two different computers, you will need to buy two copies, and you will then get two personal Product Keys.

How to install the program?
All instructions can be found here

How can I order your program?
You can order the software online with creditcard, using the secure server of Plimus.
Click here to access the order page. Instructions will come on the screen.
All creditcards, checks, wire and Paypal are accepted.
You also have the option to send your order by fax or phone if you prefer not to send your creditcard data over the net.

I would like to purchase your program, but I don't use creditcards.
You can also choose to pay by check or wire transfer.
Just follow the instructions on the order page

Do you offer any discounts?
We offer special scholarship reduced price to people from countries where average income is less than $10000 per year.
Click here for further information.

When a newer version comes out, do I have to pay again to upgrade my software?
Up to now we have always given upgrades for free.
We plan to continue that way in the future.

I would like to try out the software before I decide to buy it. Is this possible?
Yes, you can download the software for a free 30 day trial. This allows you to try out everything and see if the program meets your needs.
If you want to keep using the program beyond the 30 day trial, you have to order the software.

Do you offer a money back guarantee?
There is no money back guarantee. Instead we offer a free 30 trial download, so you can try it and decide if the program suits your needs.
You can also write us if you would like to have an extention of the trial period for some reason or other.
This is fair to all, and avoids the unnecessary costs and trouble of processing refunds.

Is there a free Four Pillars program?
Yes, you can download the completely free Four Pillars 1.0
Click here

I have been using your program for a while, but now it has stopped working.
Probably your 30 day free trial has expired.
You can get a permanent license for the software by ordering it here
You will then receive your person "Product Key"
If you would like to get an extention of your free trial period, then just let us know.

I have bought your software some time ago, but now I have a new computer.
How can I transfer the software to my new computer?
Just follow the instructions here
As a registered user you need to chose the "Run as a standalone program" option, and you will be asked to fill out your personal "Product Key"
You normally got your Product Key when you first ordered the program.
That's all you need to do to continue using the program on your new machine.
But make sure to remove the FP & FS 4.2 software from your old machine before you dispose of it.
It is not allowed to use 2 copies of the software on two different machines with the same Product Key.
The piracy protection would then disable both copies.
For the same reason never share your personal Product Key with anybody else.

If your question was not answered here, please contact us.